Element451Integrations Guide

Emergency Contacts

Updated Article

Element451 → Ethos#

When syncing emergency contacts from Element451 to Ethos, the following fields are included.

Exported Fields#

  • First Name and Last Name
    • Depending on the SIS configuration, these may be combined into a single Full Name field in Ethos
  • Relationship / Relationship Type
    • Colleague: Sends the text value from the Relationship field
    • Banner: Sends the selected value from the Relationship Type field
  • Is Primary (Colleague only)
    • Determines the contact type in Ethos:
      • Yes: Emergency Contact + Missing Person Contact
      • No: Emergency Contact only
  • Phone
    • Only one phone number is sent due to Ethos requirements
    • Selection logic:
      • Cell phone is used if available
      • If not, home phone is used

Matching Behavior#

Before creating a new emergency contact, Element451:

  1. Retrieves existing emergency contacts from Ethos
  2. Compares them to the contact record in Element451
  • Matching is based on First Name + Last Name
  • If a match is found:
    • The existing record is not updated (by default...an additional configuration can be enabled to allow this)
  • If no match is found:
    • A new emergency contact is created

Sync Behavior#

After an emergency contact is successfully created:

  • Element451 does not update the record by default (this can be enabled if requested…see Updating Emergency Contacts below)
  • The SIS (Banner or Colleague) becomes the system of record

This prevents overwriting changes made directly in the SIS, especially when change notifications for emergency contacts are not enabled.

Updating Emergency Contacts#

  • Updates made in the SIS can be imported back into Element451, but this will require coordination with Element451
  • Optional configuration is available to allow updates from Element451 → Ethos but enabling updates may increase the risk of overwriting data in the SIS and should be used with caution.