Description

The SIS matching process identified multiple possible matches for the record and cannot determine which one to use.

The integration is paused until a match is resolved.

Resolution – Banner

1. Open GOAMTCH in Banner
2. Review the potential matches

• If a correct match exists:
  • Copy the Banner ID
  • In Element451:
    • Open the record (with label Element451 - Ethos Match Error)
    • Add the Banner ID to the School ID field in the Identities card
    • Remove the Element451 - Ethos Match Error label
• If no match is correct:
  • Create a new record in SPAIDEN (minimum required data)
  • Copy the new Banner ID
  • In Element451:
    • Add the Banner ID to the School ID field
    • Remove the Element451 - Ethos Match Error label

The integration will automatically retry. No additional trigger is required.

Resolution – Colleague

1. Open PEMR in Colleague
2. Review the potential matches

• If a correct match exists:
  • Copy the Colleague ID
  • In Element451:
    • Open the record (with label Element451 - Ethos Match Error)
    • Add the Colleague ID to the School ID field in the Identities card
    • Remove the Element451 - Ethos Match Error label
• If no match is correct:
  • Create a new record in NAE (minimum required data)
  • Copy the new Colleague ID
  • In Element451:
    • Add the Colleague ID to the School ID field
    • Remove the Element451 - Ethos Match Error label

The integration will automatically retry. No additional trigger is required.