Explanation

Use this page as your first step when troubleshooting errors in the Integration Log during syncs between Element451 and CFNC.

• If the troubleshooting below does not help or you are unable to resolve the issue, contact Live Support: How to Work with Live Support (Managed Integrations)

General Errors

Row 1 skipped: data matches 2 users with these element ids: XXX, XXX

Description:

This error occurs when there is more than one Element record with matching identifiers for the incoming CFNC application.  These element records might be sharing any of the following:

• Email Addresses
• SSNs
• Identities:
  • CFNC Id
  • RCN Id
  • NC Student Number ID

You will often see this error repeated for a person in the logs each time the CFNC import runs.  This is because every time the sync schedule fires, it checks to see if the issue has been resolved.

Resolution:

Merge the Element records identified in the error message.  The next time the CFNC sync fires, it should successfully bring the application into the single record in Element.